ISO 9001 and 14001 Certificates to Sarajevo International Airport

Comprehensive efforts of the Management and employees of the P.C. “SARAJEVO” International Airport Llc. on implementation of the world first-rate standards and improvement of quality of services have resulted in successfully ended process of certification according to ISO standards.
Upon inspection performed by TÜV Thüringen e.V, an authorized auditing company, their auditors concluded that both documentation of quality system/environmental management and their implementation were fully compatible with ISO standards 9001:2008 (quality management system) and 14001:2004 (environmental management system). A written guarantee was issued to confirm that the quality system implemented in the company is fully in compliance with relevant international standards.
In that way the P.C. “SARAJEVO” International Airport Llc. has become one of very few business operators in Bosnia and Herzegovina which fully adapted working processes to the international quality standards ISO 9001 and 14001.
Quality management system is a system by which an organization is directed towards realization of conceived aims regarding quality of business and provision of services. The system includes organizational structure, responsibilities, processes and resources being necessary to manage the system. It is the system which precisely defines who, what, when and how to work!
Advantages of a certified quality management system, above all, include improvement of management efficiency, problems handling, staff moral and motivation, discipline and image of an organization, but also a reduction of repeated jobs, labour turnover and waste of time and money.
The certificate on compliance with the latest international standards is an additional encouragement to the Sarajevo International Airport to continue with its policy of self-investing so that the upturn related to rendered services and positive business trend could further improve.