At Sarajevo International Airport, we pay a lot of attention to the feedback and interests of our clients, and a big part of that is the process in which you can submit your complaints and objections to one of our services. With this process, we enable, when possible, to eliminate irregularities in the implementation of the service you received, to respond and solve the problem you have, as well as to continuously improve the level of our services.
We believe that open communication and transparency are essential to building and maintaining strong relationships with our clients. That is why we have created this privacy statement to ensure that you are fully informed about how we handle the personal information you provide to us when you use the service user complaints process.
What personal data do we process?
In addition to information about your complaint/complaint, the form for filing a complaint/complaint collects your first and last name and e-mail address as mandatory data, and your phone number as optional data.
Why do we process this personal data?
The personal data we collect in this process is used by Sarajevo International Airport exclusively for the purpose of processing the complaint, determining the validity of the complaint (including reviewing the quality of the service), and preparing and delivering a response.
How long do we keep this personal data?
We keep the basic set of information about complaints for a maximum period of 5 years from the date of collection (or possibly longer, in the case of litigation in which personal data obtained in this way is used).
Who do we share this personal information with?
In some cases, we may share your personal data obtained in this way with third parties and organizations that affect or may affect the level of service provided and that can help us address and resolve your complaint (for example if the complaint relates to a part of the airport services for which we do not have direct control and responsibility such as service in some of the catering facilities, etc.).