Through the website of Sarajevo International Airport, we offer the possibility of online purchase (E-COMMERCE) for services such as the Premium Lounge, CIP Lounge, and FASTLANE access. The use of these services is voluntary, and for their execution, we collect a certain set of personal data necessary to fulfill the service. Sarajevo International Airport is committed to protecting the privacy of all our customers. We collect only essential, basic customer/user information and data necessary for business operations and user notification, in accordance with good business practices and for the purpose of providing quality service. We provide customers with options, including the ability to choose whether or not they wish to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly protected and accessible only to employees for whom the data is essential in performing their duties. All employees are responsible for adhering to privacy protection principles.
What personal data do we process?
To complete the online purchase of one of the listed services, we require basic information about the user (name and surname of the service user, email address), travel information (flight date and number), and the number of service users (adults and children aged 2 to 12). After entering the required data, you will be redirected to a page for entering transaction details. When entering card information, confidential data is transmitted over a public network in a secure (encrypted) form using SSL protocol and PKI system, which represent the most advanced cryptographic technologies currently available. The security of data during the purchase is guaranteed by the card processor, Intesa Sanpaolo Banka d.d. BiH, and the entire payment process is conducted on the bank's website. At no point are card details available to our system.
Why do we process this personal data?
The personal data collected in this process is used by Sarajevo International Airport solely for the purpose of processing and providing the selected services.
How long do we retain this personal data?
We retain your personal data only for as long as necessary to fulfill the purposes stated in this notice or as required by law.
With whom do we share this personal data?
Your personal data collected through this process is not shared with third parties.