INFORMATION
Full name: Public Enterprise Sarajevo International Airport "SARAJEVO" Ltd., Sarajevo
MBS (Company registration number): 65-01-0419-11
JIB (Tax Identification Number): 4200068970001
Full address of headquarters:
Kurta Schorka Street no. 36, 71210, Sarajevo-Ilidža
Phone: +387 33 289 100
E-mail: info@sarajevo-airport.ba
The confidentiality of your data is protected and secured by using the latest version of TLS encryption. Online payment pages are secured by using the Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data encoding process that prevents unauthorized access during data transmission.
This ensures secure data transfer and prevents unauthorized access during communication between the user's computer and the Monri WebPay service, and vice versa.
The Monri WebPay service and financial institutions exchange data using a virtual private network (VPN), which is protected from unauthorized access.
Monri Payment Gateway is certified according to PCI DSS Level 1 security standards prescribed by Visa and Mastercard rules.
Sarajevo Airport does not store credit card numbers, and these numbers are not accessible to unauthorized persons.
Sarajevo Airport ensures that customers have the option to decline participation in marketing activities and to withhold consent for their personal data to be shared with third parties.
We are committed to protecting customers' personal data by collecting only the necessary basic information required to fulfill our obligations; we inform customers about how their collected data will be used, and we regularly provide customers with the option to choose how their data is used, including the possibility to have their name removed from lists used for marketing campaigns.
All customer data is strictly protected and available only to employees who need the data to perform their job. All our employees and business partners are responsible for complying with privacy protection principles.
This section highlights payment methods and terms, exact descriptions of product delivery or service provision times, and the possibility of refunds in case of product complaints or service cancellations.
These terms regulate the process of ordering, payment, delivery, and complaints for products offered on these pages.
The seller is the Public Enterprise Sarajevo Airport Ltd., and the buyer is any person who places an electronic order.
The buyer orders an electronic product (e.g., e-tickets, vouchers) via an electronic order form.
A buyer is considered any person who fills in the required data and confirms the order.
All prices are expressed in convertible marks (BAM), including VAT.
Ordered products are paid online by credit cards: Mastercard, Maestro, or Visa.
Since the product is electronic, delivery takes place immediately after confirmation of successful online transaction.
The buyer will receive an email to the provided address containing the purchased product (e.g., e-tickets or vouchers) and all necessary instructions for use.
If the buyer does not receive the email with the product within 15 minutes after payment, they are obliged to notify Sarajevo Airport for re-delivery.
Sarajevo Airport is obligated to deliver the product in a technically sound condition and in accordance with the description provided on the website.
In case of technical difficulties with the product, the buyer may file a complaint within 3 business days from the receipt of the product via official email: info@sarajevo-airport.ba.
After successful verification of the complaint, Sarajevo Airport will provide a product replacement or re-delivery free of charge.
In case of problems downloading the electronic product not caused by Sarajevo Airport, the buyer has no right to a refund or compensation.
The buyer must download the electronic product within 30 business days from the time of sending.
All rights to the electronic products are reserved. The buyer agrees not to unlawfully reproduce, distribute, transmit, or use the products for commercial purposes without permission from Sarajevo Airport.
Sarajevo Airport reserves the right to change these terms and conditions. All changes will be published on the website and will take effect immediately upon publication.
The buyer is responsible for the accuracy and completeness of the data entered during purchase.
Costs for internet access and use of computer equipment are borne by the buyer.
Sarajevo Airport cannot guarantee that services will be error-free. Please send any complaints to info@sarajevo-airport.ba so that we can resolve them as soon as possible.