PRM (Passengers with Reduced Mobility) are all the persons whose mobility is reduced during use of air transport due to the following: physical handicap, intellectual disablement or confinement, any other type of disablement, old age, as well as other persons whose condition requires adequate assistance or attention that has to be adjusted to their specific needs (obese persons, pregnant women, etc.).
If being a PRM passenger, you have all the rights and possibilities to enjoy the use of air carriage just as any other person.
Sarajevo Airport provides an expert and timely assistance to physically handicapped passengers or those with reduced mobility. It means that such passengers will be provided safe escort during their stay at our airport from the moment of their arrival till their accommodation in aircraft cabin, then from the aircraft to a next transportation point on the airport's landside, or, in case of transfer passengers, from aircraft to embarking on the passenger's next flight.
The staff members providing assistance to PRM passengers are skilled and hospitable, well trained for lifting disabled persons and knowing well the safety and aviation standards.
Assistance is provided to the following passenger categories:
| PRM category | Description | Type of assistance |
|---|---|---|
| WCHR (wheelchair – ramp) |
Passengers who are able to walk on their own up/downstairs and in aircraft cabin, but need assistance (wheelchair in case of distance over 150m) for movement in Terminal building, from Terminal to aircraft, and from Terminal to a next transportation point on airport's landside. | Passenger will be provided assistance for moving, and a wheelchair in case of longer distances. |
| WCHS (wheelchair – steps) |
Passengers who are able to walk on their own in aircraft cabin but not up/downstairs, need assistance (wheelchair in case of distance over 150 m) for moving in Terminal, from Terminal to aircraft, and from Terminal to a next transportation point on airport's landside. | Passenger will be provided assistance for moving, and in case of longer distance a wheelchair. Use of ambulift in case of embarking/disembarking by means of steps. |
| WCHC (wheelchair – cabin seat) |
A lot of passengers belong to this category: bed-ridden persons, persons who can move only in a wheelchair or some other orthopaedic aid and who need special assistance from the moment they arrive to airport till their accommodation in aircraft cabin (in arrival the process is inverted). This category also includes persons with disabled legs who need assistance during embarking/disembarking but otherwise are able to move in their own wheelchairs. | Passenger will be provided escort, use of airport’s wheelchair in case the passenger wants to register his own wheelchair as baggage at check-in counter. Use of ambulift and wheeled stretcher for taking in/out of aircraft cabin. |
| BLND (blind passenger) | Persons with visual impairment and blind passengers | Passenger will be provided escort to assist with moving. |
| DEAF (deaf passenger) | Persons with hearing impairment and deaf passengers | Passenger will be provided escort to assist with moving. |
| BLND/DEAF (blind & deaf passenger) |
Blind and deaf persons who cannot move without assistance of a person escorting them | Passenger will be provided escort to assist with moving. |
| DPNA (disabled passenger needing assistance) |
Persons with intellectual troubles, including those suffering from dementia, Alzheimer disease, Down syndrome, persons travelling alone and who need constant assistance during ground handling. | Passenger will be provided escort to assist with moving. |
Passengers are obliged to inform their travel agent or airline about necessary assistance at least 48 hrs before announced take-off time of their flight.
Waiting time for announced PRMs in departure who reported to a "call point" or a check-in counter
| Starting point of assistance | Average waiting time | % announced PRM passengers |
|---|---|---|
| Call point or check-in counter | <10 minutes <15 minute <20 minutes |
80% 90% 100% |
Waiting time for unannounced PRMs in departure who reported to a "call point" or a check-in counter
| Starting point of assistance | Average waiting time | % announced PRM passengers |
|---|---|---|
| Call point or check-in counter | <15 minutes <20 minutes <25 minutes |
80% 90% 100% |
Waiting time for announced PRMs in arrival on board
| Starting point of assistance | Average waiting time | % announced PRM passengers |
|---|---|---|
| Aircraft or in front of aircraft | <5 minutes <8 minutes <10 minutes |
80% 90% 100% |
Waiting time for unannounced PRMs in arrival, on board or at exit
| Starting point of assistance | Average waiting time | % announced PRM passengers |
|---|---|---|
| Aircraft or in front of aircraft | <8 minutes <10 minutes <13 minutes |
80% 90% 100% |